M&B Heating and Air Testimonials
We believe nothing speaks louder than the words of a satisfied customer. See what people have to say about Myatt & Bates Heating and Air!
On behalf of my mother, Mary Sayas, and myself, I wanted to praise one of your employees, Calvin (sorry, don't know his last name). Calvin has been a regular representative of your company at our homes for a while now. Each and every time, Calvin is consistently efficient, courteous, kind, and professional. This man deserves a bonus and a raise. And no, he has no idea I'm writing this. You ought to be very proud to have him as your employee!
Regina - Charleston, SC
I just wanted to thank you for great service during my issues with my HVAC. I had prompt call out and courteous service and frequent updates on when parts would be arriving and when the work would be undertaken which makes a refreshing change! Rick, who carried out the work was extremely patient, explaining what was actually wrong with the system, how he would like to address the issue and what my alternatives were. Over all a very satisfactory first experience and I shall definitely use them for any future HVAC needs and recommend them to friends and colleagues. Thank you M&B!
Maggie S, - Charleston, SC
M&B, Many people complain when service providers at their homes provide less than satisfactory performance. Too few offer praise when the service one receives is exemplary. 5 M&B technicians replaced two HVAC systems in our home on Saturday, Oct. 16, 2016. I wish to say that these 5 guys: Calvin, Joe, Austen, (didn't get the others names) did an incredibly good job. I really appreciate their professionalism and courtesy. I don't wish to overlook Brett. He was attentive to our needs and presented several alternatives for us to consider. They are the best. Give all these guys a raise! Please pass this on to the guys.
Rich B. – Mount Pleasant, SC
We were very pleased with the M&B! We purchased 2 units from them. They did what they said they would do. Professional all the way around. I would recommend them to anyone looking for a new HVAC system!
Clark C. – Goose Creek, SC
Awesome job! We just wanted to drop you a quick follow-up note to let you know how pleased we are with our recent home HVAC installation. The installation team was efficient, professional and keep everything clean – we couldn’t ask for better support. Keep up the good work! We're now an M&B customer for life.
Mike & Renee P. – Dunes West, Mount Pleasant
Hey Kenny. I just wanted you to know that your guys were enjoyable to have around when they were working here last week. They were both very nice and they were also very low impact on the household. Also, the guys did a great job on the install too, very neat and tidy. I was just struck by how easy they were to have around. Not usually the case when someone is working in your house. Thanks again.
I want to thank both Greg and Dalton for their recent outstanding work while installing a new gas furnace and air conditioning system at 49 Smith St. in mid June. The quality of their work was nothing less than outstanding, they cleaned up everything after this particularly tricky attic install, and they took the time to walk me through the newly installed electronic thermostat. As always, I can always count on the entire M&B Team to get my rental properties up and running again timely and professionally. Kudos to both Greg and Dalton!
R. Cone - Charleston, SC
Matt is a star! He does a great job in many ways and we do appreciate great customer service. That's why we use Border! Merry Christmas!
Tom & Pam S.
Dear Kenny, For the first couple of nights after your installers were finished at my house, I would lie awake listening to hear the air handler start. The old air handler would waken me every time it started. Even my guests would comment that it bothered them. I don't hear anything now! The quietness and even flow of cool air is something I am quickly getting used to. If I had known there would have been so much difference, I would have had the changes done long ago. Thank you for your advice and for having considerate, knowledgeable mechanics working for you. Please tell them I appreciated all they did to make this a pleasant experience for me.
M. Ivester, Charleston
"Myatt & Bates Team - I am so grateful that our HVAC in our home is replaced - just in time for that extreme summer heat that we have every year in Charleston. I am also so thankful that my friend, Wally suggested that I call your company. Right from the beginning, Mike who came to assess the condition of the units, as well as, Brett who came to give the quote for the new units, were professional and had excellent customer service. Glenn and his team were and absolute pleasure to work with during the project. Each day they were friendly, kind and so respectful of my home. It was amazing how efficiently they worked, kept my home clean and in order through the entire process. I have been in the hospitality service industry for more than 30 years, so customer services is high on my list of things that are important when I choose to do business with someone. Thank you for such a pleasurable expertence and I will certainly be recommending your company to everyone I know needing HVAC repair or replacement.
"Mr. Allen wanted me to let you know that the crew was very nice and very professional, also they speak the language very well and he appreciates how great they have been."
Glenn & Kevin
"M&B came up with a solution that was different, and better than other hvac contractors had given me. Great job!"
John M. - Isle of Palms
"Your company recently installed a Carrier gas pack at our home. We would like to express how professional, courteous, and friendly Glenn, Darrell and Crew presented themselves each day during the installation. They are a great representation of your company. The place was spotless when they finished each day and they kept us informed on the installation process. Thanks again for your professional help and would highly recommend your company."
F. & J. Knight, Summerville
"From install in 2010 until October 2014, I have to say that not only did I pick a great Product with Kenny's help, but I got a fantastic deal and the service you have given me either day or night has been Second to none. Thanks to all of you. Your the absolute Best Company I've ever worked with."
K. Petersime, West Ashley
"Kenny, thank you for taking your time to come and help us solve the smell problem at the salon. The Air Knight must be doing the trick because things are much better. Thanks!"
"To: General Manager. Your installation team is to be commended for the workmanship, floor protection, courtesy, and professionalism while installing the Carrier heat pumps at our home Monday. Please thank them for us. I will recommend M&B to my friends and associates. Thank you."
Joe & Ginger C. - Isle of Palms, SC
"Myatt & Bates is a great company to do business with. They stand behind their word and will get your heating and air problems fixed. Michael Renaud, Service Manager, is awesome to deal with. Thanks for getting my house cool!"
Faye Bernstein Schupbach
"Terrific company! Just had two Carrier Infinity HVAC units installed. WOW! Great equipment AND awesome technicians. Even though it was 95 degrees outside and 135 degrees in the attic space, Reggie, Steve and Chris were awesome! From the start to the finish they were polite, professional, and most of all cared about the quality of their work. Reggie was meticulous. He ensured the outside units were plumb, level, and looked good to the eye, he even replaced the four wire covers leading into the house that looked old and worn without hesitation. The team worked hard without complaining about the heat, they were professional and truly cared about our needs. They cleaned every square inch they came in contact with and actually left my home cleaner then when they arrived. Lastly, I want to thank Brett for his friendly no hassle presentation! Brett answered all our questions and allowed my wife and I to make an educated and informed choice. We are very satisfied customers and will recommend your team to others!"
A Wheaton, Summerville
"Hello Yvonne, I wanted to drop you a note to thank you for your prompt and courteous service when I needed documentation of service to my condo unit to give to our prospective buyer. I understand she also bugged you with questions. She was apparently satisfied as they are moving forward with the sale (knock on wood!).M & B “gets it” about personalized customer service. Wonderful to talk to a responsive live voice. Your serviceman Mike, is also a professional—friendly and not offended when I call my husband in Massachusetts with questions. Thank you again, Yvonne for going above and beyond . I have referred several people to your business. Have a good weekend.
J. Zapka - James Island
"To Kenny and Stacy, Just want you to know that Eric, Warren and Chris did a wonderful job of replacing my air conditioning unit, and everything else that had to be replaced in the attic! They were gentlemen, kind, knowledgeable and knew just what they were doing, never complained, and worked very hard, that very hot day last Thursday. Even when Michael comes out to service heat or air, he too, is terrific! And I can't leave out Yvonne and Julie, who are always such a pleasure to talk with whenever I have to call. Thank you,"
"I placed a request for a service call this morning and got same day service! The repairman, Rick, was early; worked efficiently; was very polite; and now my house is cool again!! Thanks for the speedy response!"
"Hi Julie, Thanks so much for taking care of all of the registration and rebate paperwork – a time-saver for us, I’m sure! We have been so impressed with all aspects of our interaction with Myatt and Bates, from the first sales call to the installation and clean-up to your handling of the financial side of things. We were especially impressed by the provision of the room air conditioner to keep us comfortable overnight until the work could be completed. Many thanks!"
"Wow. You guys are great. Same day service, and what service it was. Your technician, Calvin was knowledgeable, efficient and extremely pleasant. I will definitely recommend M&B to everyone!"
"Thank you for installing 6 new units in our apartment building this year 2014. Amazingly your crews did this without one complaint from the tenants. Superb."
"Thank you for sending Calvin over this afternoon. He connected our wifi thermostats to our router. We appreciate that you did this so urgently to accommodate our travel plans."
"Nate was very professional and explained the thermostat exactly so we could understand it. He is a great technician and a great asset to your company."
Mrs. Houston, Edisto Island
"What a wonderful experience our family had with M&B! We worked with Bret to start the process, Richard, and Mark and Paul. Mark and Paul worked quietly and were very respectful to house, child, dog, property and me. They made sure we had heat before the cold storm came. They worked hard and efficiently. I would recommend to ANYONE. Thank you."
A. Lee, Charleston
"All AC work has been completed to my satisfaction. I would also like to recommend Myatt & Bates Heating and air. They did a FANTASTIC job, even though they had to work around my unusual bar schedule for installation. They were very easy to work with, very professional, very clean and organized. If you guys need any heating or air work done on any of your properties, I HIGHLY recommend this company. They were a pleasure to work with. I can assure you will be pleased with the experience from start to finish.
R. Richmond, West Ashley
"Hi Brett, Your installers were fantastic. Extremely professional and polite. I am impressed. Thanks!"
"Many thanks for ALL your help and your employees that do a terrific job of keeping our systems and home in tip top shape!"
"It was a great experience."
F. Wszolek - Sullivans Island, SC
"Dear Kenny, Just wanted to tell you how impressed I was at the professional manner that your installation crew showed while installing my new air condtioning systems. Rick and Jesse were on time, worked diligently and expertly. They finished the work in timely fashion and cleaned the site like they were not even here. It was a refreshing change from most service expierences. I know now I have a new heating and air company."
Douglas J Alterman DMD - Charleston, SC
"Both my wife and I are neat freaks. The installation team was fastidious. Access to our coils is in the master bedroom closet. They completely wrapped our clothes and lined the floors throughout the house. We were blown away with their professionalism. They were just as careful outside as they were inside. We could not have been more pleased with the installation. Kudos to the guys."
J. McGaughan - Bluffton, SC
"The install team did an awesome job and my wife said they worked very hard and efficiently (must have been all my screaming kids driving them to get done fast). The iComfort thermostat system is sweet! "
"On a Monday morning we discovered that one of our air conditioners was not cooling. I immediately called Myatt & Bates because the company installed the other system for us about 2-3 years ago. By one o'clock the service person was here; by three o'clock Kenny Bates was here to discuss what product was needed. The new unit was installed on Wednesday. The timing was so important because this occurred during an extremely hot weather. Everyone I've dealt with at Myatt & Bates provides excellent service and as long as that is the case, I am their loyal customer and will recommend their service to others."
F. Wermuth, Kiawah Island, SC
"Dear Mr. Bates, On July 30, 2012 your company completed installation of a Lennox HVAC system for us...a first-class upgrade. I want others to know about your good work. We wanted to replace an aging system with a new high efficiency heat pump and address a problem with local hot and cold spots in our home. You used a computer program to perform a comprehensive heat load analysis and determine air flow needed in each room. Based on that study, you recommended a three zone system with a variable speed air handler and a two-stage compressor, features that allow the system to deliver only the air that is needed to zones that are calling for air. This helps us to minimize operating cost and we are getting air at a steady and comfortable rate where needed. The thermostats work well to control temperature in each zone and the master thermostat displays and controls humidity as well as temperature. You also did a great job resizing and rearranging several ducts for improved air distribution and access for servicing. Another impressive part of your service is the knowledgeable and professional manner in which you handled all aspects of your evaluation, proposal and work progress guidance. I could depend on your quick responses to any questions and issues throughout the process. You assigned a good installation team, led by Eric Long, a highly-skilled man who takes pride in all phases of his work. Eric finished strong with final tuning of the controls to enable the system to do all it was designed to do. Competitive pricing too! I recommend your company to anyone needing good HVAC service. Kenny, we wish you continued success in your business."
J. Benecki, Goose Creek, SC
"Kenny, I wanted you to know how much we appreciated the work done by your company, especially Devin and Paul. The week they replaced our duct work was brutally hot, and both of them did what I imagine was a difficult install with precision, care and good cheer. They were both very careful when coming in and out of the house to keep everything neat and clean. Devin was also very patient answering my many questions. Nathan was also very professional when he came out to check the electrical components of the system. While performing the scheduled work, he noticed that the cooling coils had not been cleaned for some time, so he took extra time to clean them. All three of them demonstrated a “value added” attitude. I would definitely recommend the skilled team from Myatt and Bates to our friends and neighbors."
Chris & Bonny Luthy, Mt. Pleasant
"Myatt & Bates Heating & Air could not have been more professional. They clearly explained the Lennox systems and the options which we chose. We are extremely pleased with the system which we have now. All the technicians who installed the system were knowledgeable and very clear in showing us all operating procedures. All in all, it was a very pleasant experience. The owners of Myatt & Bates represented themselves and Lennox in an outstanding manner."
"...it looks as though your technicians did a good job. I can tell you that they are prompt, well-mannered and handle themselves professionally. Your company continues to instill confidence and I'm pleased with my decision to hire Myatt and Bates for the job."
"Purchased a great unit at an excellent price and was very pleased with the professional installers. No complaints at all."
D. Svrcek - North Charleston, SC
"...the units are working fine in both units and the guys did an excellent installation job. They did a few things that went beyond my expectations like building a stand on the roof and re-ducting in the attic to provide more space/insulation. Overall I am very happy with the quality of work... "
Being asthmatic; I was at my wits end trying to determine how to replace my central unit without bringing everything from the attic into my home. I spoke with many clean air professionals, HVAC contractors; then decided to "design" my own- eliminate the attic- system. No HVAC contractors would even listen to the idea until I spoke with Kenny. He spent much time with me fine tuning the mechanics so that it was a possibility of becoming a reality. This complete system has been in place about three years- heats and cools the house beautifully and most important we stayed out of the attic. The whole team worked flawlessly on this job and I could not be happier with the results.
V. Gainey, Charleston, SC
We wanted to thank you all at M&B for the great experience. From cheerful Julie on the phones, to Charles who spent a lot of time explaining the different units to us, to Nate who knows what we need before we do and finally, the nice note from Kenny, it doesn’t get any better. We will highly recommend your company to all of our friends and neighbors as the best. Thank you for making it all so easy.
Andy made me promise to tell you that he is very appreciative of your help with our air conditioner! He also said to tell you that he will tell everyone he knows about the great service he received from M&B Heating and Air!
C. Thomas, West Ashley
Kenny, I just wanted to say thank you for providing excellent service and expertise in replacing our HVAC system. Your company came well recommended by the construction group that had done the renovation of our Seabrook Island villa. We needed not only good equipment, but also an improved design and a level of reliability that we could trust to carry out the work while we were at home in North Carolina. Your company provided all those and dealt easily with the unpredicted challenges that came up in the course of the job. We’re very happy with the results. Thanks again!
M&B couldn't have been any better. Everyone was so friendly and helpful from beginning to end. They worked around my schedule for install even though I gave them a very small window to work with. The installers were absolutely fantastic! They worked hard and were very neat & clean. After they left I couldn't tell they were even here. I'm extremely happy with my M&B experience.
Myatt and Bates did an excellent job for me during my shopping and bid collection process. They responded to my requests in a timely manner and welcomed the opportunity to make a competitive bid. M&B took careful measurements of my home and made notes regarding window sizes and types of windows and other items related to my house and the requirements for a new HVAC system. M&B used computer technology to design my new HVAC system. I was especially impressed by the up front design work and technical specifications. M&B's installation crews worked in a well organized and efficient manner. They came to the job well prepared and performed all tasks within the estimated time. My job was extensive and involved the complete tear out of the old system followed by installation of the new system and all duct work. M&B installation personnel did a good job of managing and minimizing the impact on my house. The outside worksite was well managed, neat, and organized. The clean up after the work was as good as promised by M&anp;B at the begining of the job. M&B's corporate vehicles were all clearly identified. M&B's employees were properly attired and easy to recognize as M&B employees. All M&B employees arrived in corporate vehicles. The project was well supervised. M&B completed the necessary paperwork for manufacturers' rebates, warranty, and all other related paperwork. M&anp;B did a good job of working with the county building inspector and the job passed without exception on the first inspection. I recommend Myatt and Bates Heating and Air based on my recent experience.
Hello Kenny, Thanks for the quick turn around and installation. Hopefully it stays warm and we don't have to use it! It looks like they did a good job cleaning up afterwards and making sure that no dirt was brought in moving the unit upstairs. Thanks Again!
M. Pine, Johns Island
Kenny, Thanks for the good service. You've got some good employees working for you. The installation crews were polite, neat and worked efficiently. The same is true of Nathan. Congratulations on good people.
N. Smith, Seabrook Island
Julie, Thank you very much, I really appreciate your staying on top of everything for me. As I mentioned in call this morning, it was great to see Jimmy and Devin, both delightful. Kenny, you have a terrific team and I never miss an opportunity to share my personal experience with Myatt & Bates!
D. Brinson, Mt. Pleasant.
This is the second HVAC system we purchased from Myatt & Bates Heating and Air. They are a great company to work with and I would not hesitate to recommend them to anyone.
M. Adams, Charleston
'Diamond' service On May 9, my heating and air unit was not working properly so I called Myatt & Bates Heating and Air to have a technician come and check it. He arrived within an hour and found that it needed a new part. He ordered the part for overnight delivery and said he would be back first thing in the morning to install it. He arrived as he said, but he had received the wrong part. He offered to get a window unit and install it so we would be comfortable until the correct part arrived the following week. I explained that I needed to be somewhere else, so I asked him to let himself in while I was out and install the window unit as we discussed. When he arrived to put the window unit in, he moved a recliner out of the way and found my diamond ring I had lost more than a year before. He called my husband with the good news. I found the ring on top of a note apologizing for the inconvenience. My thanks for his great work ethic and honesty, and to Myatt & Bates Heating and Air for sending this "diamond" my way.
SUZIE AND DENNIS BELL, Johns Island
Good Day Mr. Bates, It was a pleasure having your "professional plus phenomenal crew" install our new LENNOX XP19 system into our home. Great job by all Kenny!
Annette & Greg Matuskovic, Charleston
Your integrity is outstanding and not easily found in the business world today. It goes without saying that I will always recommend your services to my friends.
R. Renney, James Island
Thanks for doing such a nice job.
K. Hamilton, Seabrook Island
Well Kenny, I am not sure the units are working properly! The house is nice and comfortable, but I can't catch the unit running! HA! Mr. Bates, we are extremely happy with the XP-17 and CBX32MV units. We are amazed at how quiet both the inside and outside units are! Our previous a competitor's brand units were so loud we had to turn up the TV when they came on. Your units are just the opposite, and we have to go to a vent to see if they are running as we can't even hear them. We also can't hear the outside unit start up! You and your installers made this a great professional experience, thanks!
Don and Sue Ciucci
I own several properties and have used Myatt & Bates for all but one (currently using the original building contractors sub)and have been very pleased with the general maintenance and services provided on older units as well as the purchase and installation of several new units. At least on two occasions when I thought I would need a new unit, M/Bates recommend that the unit be repaired; and, I appreciated the honesty and high integrity of Myatt and Bates. They have earned my trust.
James Martin, Meggett